AFTER receiving complaints from users, Dorset Police has revealed its plans to improve the 101 non-emergency phone number.

The force will be recruiting new telephone operators and investing in upgraded technology to reduce waiting times faced by some callers, caused by delays to new recruits starting and inadequate equipment.

Dorset Police and Crime Commissioner Martyn Underhill said: “The public have, rightly, been vocal surrounding this crucial service and I have asked the chief constable to step up plans for service improvement.

“I am pleased that the force has announced its commitment to improving contact with our communities.”

Chief Constable Debbie Simpson added: “It is vital, as we move into the busy summer holiday period, that we strengthen our plans to address these difficulties.

“Both the Police & Crime Commissioner and myself are keen to ensure that we respond to public concern and we will keep the public updated on progress over the next few weeks.”

The force is also reminding members of the public to consider the following when making a non-emergency call to improve the chances of enquiries being dealt with swiftly and efficiently.

• Report crime at the time – we are open 24/7 and here to help – please don’t wait until a Monday morning to report something that has happened over the weekend

• You can submit enquiries, leave a message for an officer, request a call back and access a number of other services through the website – visit us at www.dorset.police.uk and click on ‘Do it online’

• Some people call the police in error – consider whether your enquiry is a police issue or is a matter for another organisation, for example noise pollution and parking enforcement is a local authority matter

• In the summer months, we receive lots of calls about crimes that are preventable – make sure you don’t leave valuables on display in your car and lock your doors and windows before leaving the house

• In an emergency always dial 999