LV= chief executive Mark Hartigan to step down from role

Mark Hartigan has confirmed his intention to step down as interim chief executive and a member of the board of the County Gates business as the process to appoint a new, permanent, chief executive is underway.

The former army colonel was appointed in January 2020, when the entire senior leadership team left the business after selling its general insurance arm to Allianz for £1.1billion.

He has agreed to remain in his interim role while the search for his successor takes place.

LV= at County Gates, Poole

Simon Moore, LV= chair, said: “Mark was engaged on an interim basis to perform two discrete business tasks. The first, and most important, was to improve the underlying commercial performance and fundamentals of the business.

“The second was to carry out a full strategic review as instructed by the board – which ultimately led to the proposed transaction with Bain Capital.

“That transaction did not proceed, with members sending a clear message that mutuality remains important to them. Mark has led a successful turnaround of the business, in our recent 2021 financial results we announced that we outperformed both in terms of our new business volumes and that there has been significant growth in sales and trading profit.

“He has built a strong executive team with a culture that places members at the core of the brand. Under his leadership the company is now trading profitably and has won significant market share.”

Mr Moore added that under Mr Hartigan’s leadership, LV= had refocused away from mass market offerings to under-served markets, such as helping families build financial resilience with Income and Critical Illness protection.

Mark Hartigan, soon to step down as chief executive at LV=

He added: “With LV= now looking forward to the future with confidence, the board and Mark have agreed that the time is right to appoint a permanent chief executive to build on this platform and further develop a sustainable mutual future for LV=.

“On behalf of my fellow board members I would like to thank Mark for everything he has done during his time as LV= chief executive.”

Mark Hartigan said: “LV= is an outstanding company with a prosperous and dynamic strategy and outstanding employees who serve this mutual’s membership with passion and professionalism. Thanks to the progress of our plan to transform the business, and despite challenging trading conditions, it is now well capitalised and clear in its future plans.

“With a strong leadership team in place and a clear plan for the future it is the appropriate time for me to step aside as interim chief executive.

“I express my gratitude to the board of LV= who charged me with very specific and fundamental tasks when I was appointed. I, particularly, want to thank the employees of LV= who have been absolutely key to putting this hugely important business back on a much firmer footing.”