A CARE home has improved to be rated as ‘good’.

Portelet Manor Rest Home, in Florence Road, Boscombe, received the rating following an inspection by the Care Quality Commission (CQC).

Previously, the rest home was rated as ‘requires improvement’, but, following an assessment between April 24 and May 2, it was reported that the service had improved.

The report from the inspectors said: “The provider now had enough staff to ensure people’s safety and meet their needs.

“The provider had new and effective recruitment processes in place.

“Improvements had been made to how the provider assessed people’s mental capacity and stored important information.”

Inspectors did find a breach of the legal regulations at Portelet Manor over good governance.

It said: “The provider’s system to ensure good governance of the service had failed to identify audits were either not in place or used effectively.

“We have asked the provider for an action plan in response to the shortfalls we identified during the assessment.”

In terms of resident satisfaction, the report said: “People and their relatives told us they were happy with the care and support at Portelet Manor Rest Home.

“We observed staff providing person-centred care and giving reassurance to a distressed person.

“Staff felt confident to speak up and raise concerns with trust in the registered manager to address any concerns fully.

“One person told us, ''The carers are good, it is peaceful here.'' Many improvements had been made since our last inspection.

“Relatives told us they felt involved in care of their loved ones.

“One relative told us, ''Staff are really lovely and have time for everybody.''

“People were supported to access activities outside of the home.”

The service was rated as good across all five categories of safe, effective, caring, responsive and well-led.

Portelet Manor is operated by PorteletCare Dementia Care Group, and is one of four homes run by the company.

The others are Portelet Cottage in Bournemouth, Portelet House in Southbourne and Portelet Lodge in Boscombe.

For more information, visit the Porteletcare and CQC websites.