ROYAL Mail has urged anyone who has lost money or items in the post to contact them so the matter can be fully investigated.

Mike Norman, Royal Mail spokesperson, said: “Nationally, Royal Mail delivers around 59 million items of mail on a typical working day.

“Only a tiny fraction of customers ever have to raise their concerns with us.

“In fact, our most recent data indicates that number of complaints amounts to just under two per cent of the total mail handled.

“Nevertheless, Royal Mail takes every complaint extremely seriously and we make every effort to resolve any issues to the satisfaction of our customers.

“Royal Mail is focused on providing the best possible customer service and we apologise to anyone who has experienced a problem.

“We would encourage anyone who has had problems with their mail to call the Royal Mail Customer Services on 08457 740740.

“Royal Mail has a zero tolerance approach to any form of dishonesty.

“Our strong advice is that when sending money through the post, we recommend customers use our Special Delivery service, which provides a certificate of posting, tracking of the item, signature on delivery and appropriate compensation.”