IN this day and age when there is so much moaning (and goodness only knows, there is enough to moan about) I would very much like to say a word of praise and thanks to the wonderful staff at the bus pass office in Serpentine Road.

My wife and I went in to renew our passes and were delighted at the very friendly and efficient way we were dealt with.

The ladies could not have been more helpful, something you don’t experience often these days.

We came out feeling the world was a better place.

J B LEE, Seldown Road, Poole